Privacy Policy

1. Scope & key definitions

Personal data means any information that can identify you directly or indirectly (for example name, email, phone, passport number). Usage data means technical and behavioral data collected automatically (IP address, browser, pages visited, device).

This policy applies to all visitors, customers, and users of the Website. It does not apply to third-party websites linked from our site.

2. Information we collect

2.1 Information you provide directly

• Contact & identity: name, email address, phone number, postal address.
• Booking & travel details: travel dates, number of travelers, special requests, passport/visa/permit details where required.
• Payment & billing data: billing address, payment tokens or references (we do not retain full card data; payments are processed via third-party gateways).
• Communications: messages, feedback, support requests, reviews.

2.2 Information collected automatically

• Log and usage data: IP address, date/time, pages visited, referrer, device type, operating system, and clickstream.
• Cookies and similar technologies for analytics, session management, and preferences.
• Information from third-party services you choose to use (for example maps, social login, or payment providers).

2.3 Sensitive information

On occasion we may need to collect sensitive personal information (for example passport number, medical details for special arrangements). We collect this only when necessary, with additional safeguards and (where applicable) explicit consent.

3. How we use your information

We use personal data to:

• Provide and manage travel bookings, confirmations, permits, and related services.
• Communicate with you about bookings, questions, updates, or support requests.
• Process payments and prevent fraud.
• Improve and personalize our Website and Services, and run analytics.
• Send marketing communications when you have opted in (you can unsubscribe anytime).
• Comply with legal obligations and protect our rights and safety.

4. Legal basis & your rights

We process your data where necessary to perform a contract (e.g., to fulfil a booking), to comply with legal obligations, for our legitimate business interests (e.g., security, analytics), or where you have given consent. Where applicable under law, you may request access, correction, deletion, restriction, or portability of your personal data.

To exercise rights or withdraw consent, contact us at adikailashtourism@gmail.com. We will respond in accordance with applicable law.

5. Sharing & disclosures

We may share your data with:

• Service providers required to deliver travel services (hotels, transport operators, permit agencies, local guides).
• Payment processors and financial institutions for payment handling (we do not store full card numbers).
• Legal and regulatory authorities when required by law or to protect rights and safety.
• Professional advisors (auditors, legal advisors) under confidentiality obligations.

We do not sell your personal data.

6. Cookies, tracking & third-party tools

We use cookies and similar technologies to provide core functionality, remember preferences, and gather analytics. Third-party services (such as analytics and social plugins) may also set cookies. You can manage cookie preferences via your browser; note that blocking cookies may reduce functionality.

7. Data retention

We retain personal data only for as long as needed to provide services, comply with legal obligations (for example tax or accounting records), or resolve disputes. Where feasible, we securely delete or anonymize data once it is no longer required.

8. Security

We implement reasonable organizational, technical and physical measures to protect data (encryption in transit, access controls, secure hosting). While we strive to protect personal data, no security system is impenetrable — if a security incident affects your data, we will take appropriate steps, including notifying you and regulators where required.

9. International transfers

To deliver services we may transfer data to service providers located outside your country. When data is transferred internationally, we apply safeguards required by applicable law (for example contractual protections or approved transfer mechanisms).

10. Children

Our Services are not intended for children under 18. We do not knowingly collect personal data from children. If we learn that a child’s data was collected without consent, we will remove it promptly upon verification.

11. Changes to this policy

We may update this policy periodically. We will update the “Last updated” date above when we make material changes. Where required by law we may notify you of significant changes by email or notice on the Website.

12. Contact information

If you have questions, want to exercise your rights, or wish to report a privacy concern, contact us:

Email: adikailashtourism@gmail.com
Address:Near Kumod, Pithoragarh, Uttarakhand, 262501